Mr. Olivier Duterme, General Manager of ING Bank (Switzerland) shares his insights on the impact of the current financial crisis on private banks. In particular, Mr. Duterme talks about changes in customer behaviour, such as increased cautiousness and need for transparency and security. Private banks react to these changes by intensifying or adapting communication between clients and relationship managers in the short, but also in the longer run. Additionally, Mr. Duterme expects the industry to accelerate its efforts regarding concepts such as simplicity (added value) or operational excellence.

Get the full webcast with Mr. Duterme here:

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